1. Privacy & Data Protection
ASHAS STORE respects your privacy. All customer information (name, phone number, delivery address) submitted during checkout is strictly protected and used exclusively to process your order, dispatch parcels via India Post / courier, and provide real-time tracking updates. We never share or sell personal data.
2. Replacement & Fair Refund Policy
Every order is inspected and hand-packaged with care. In accordance with e-commerce consumer guidelines:
- Transit Damage & Defects: If an item arrives damaged or defective, report it within 48 hours for immediate replacement or full refund.
- Direct Source Refunds: Approved refunds are processed via authorized payment gateways directly back to your source account within 5 to 7 business days.
- Detailed Policies: Read our full Refund & Cancellation Policy and Terms of Service.
3. Shipping Rates & Delivery
Parcels are dispatched promptly from Kozhikode, Kerala via India Post Speed Post with live tracking:
- Inside Kerala: ₹65 for orders containing Shades (protective eyewear packaging); ₹55 for other products.
- Outside Kerala: ₹95 flat pan-India delivery.
4. Secured Payments
All transactions are protected by 256-bit SSL encryption via authorized RBI-licensed payment gateways. Your banking and payment credentials are never stored on our servers.